We can only accept returns if the order was placed directly from Muttluks Inc., not from one of our authorized dealers.
A return authorization number is not necessary. (A copy of your invoice is to be included with the package. If the invoice is not available, order number is to be marked on the package)
Returns or exchanges are only accepted within 30 days of invoice for items in new, unused condition, free of pet hair, soil or odour. Please remove any dirt or hair from the product (including Velcro), and inside too (boots and coats, for example).
If any of these conditions are not met, a refund will not be issued. Shipping fees are non-refundable. Purchaser is responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to purchaser.
To ensure proper sizing, please refer to the Muttluks sizing chart and video prior to purchase.
To exchange your item, please follow the return process above. As we do not retain credit card information, we’re not able to charge the difference for exchange orders and hence a new order must be placed online. If clear instructions are mentioned with the return package about the exchange required, a draft order will be sent to the email and payment is to be processed from the link for the exchange order.
RETURNING PRODUCT FROM OUTSIDE CANADA
Returns from outside Canada must clearly specify “no commercial value” and “return to manufacturer” on the outside of the package and/or customs paperwork. Muttluks Inc. is not responsible for shipping fees, customs, duties and/or taxes of any product return.
Call us at 1-888-688-8585
9 a.m. to 5:00 p.m. Monday – Friday, Eastern Standard Time.
HOLIDAYS: We are closed on the following holidays (or closest weekday if the holiday falls on a Saturday or Sunday). Orders received will be processed on the next business day: New Year’s Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Eve, Christmas Day, Boxing Day, and New Year’s Eve.
**With the exception of Alaska, Hawaii, Territories in Canada and International orders that do not qualify for free shipping.